At American Intersole, we are committed to providing a seamless shopping experience and delivering your orders in perfect condition, no matter where you are. Here’s everything you need to know about our shipping policy.

Countries Eligible for Free Shipping

We are proud to offer free shipping worldwide! Whether you’re in North America, Europe, Australia, Russia, or any other corner of the globe, you can enjoy top-quality leather jackets and shoes without worrying about shipping fees.

Estimated Delivery Times

  • Standard Shipping: Once your order is placed, it typically takes 6 to 12 business days to craft and deliver your product.
  • Expedited Shipping: If you need your product sooner, we offer expedited shipping for an additional fee. With this option, you can receive your order within 6 to 7 business days.
  • Custom Orders: Custom-made products may take 10 to 13 business days to deliver due to the craftsmanship involved.

Please note: If you place your order after 1 PM, it will be processed the next business day.

Track Your Shipment

Once your order has been shipped, we’ll send you a tracking number so you can stay updated on your package’s progress.

If there are any delivery issues, such as missed delivery attempts, please contact the courier company directly. Keep an eye on your shipment using the tracking ID provided. Multiple failed delivery attempts may result in the parcel being returned, and we won’t be able to take responsibility in such cases.

Our Reliable Courier Partners

To ensure your products reach you safely and on time, we only work with trusted couriers such as FedEx, DHL, and UPS. These companies maintain high standards of delivery and quality assurance.

Shipping Guidelines

For a smooth and hassle-free shopping experience, please review the following guidelines before placing your order:

  • Verify your details: Double-check the accuracy of your address, name, and email to avoid shipping delays.
  • Signature on delivery: We may require a signature upon delivery for secure receipt of your order.
  • No delivery to PO Boxes: For security reasons, we do not deliver to APO, FPO, or PO Box addresses.
  • Customized products: If your order includes custom items, these may take longer to process and deliver.
  • No address changes: Once your order has been shipped, the delivery address cannot be changed.
  • Remote area surcharge: Orders to remote locations may incur an additional $25 charge for delivery.

Common Reasons for Shipment Delays

While we strive to meet our estimated delivery times, some factors may cause delays. These include:

  • Natural disasters or public holidays may affect delivery schedules.
  • Incorrect address or contact information can cause delivery challenges.
  • Quality control checks may occasionally delay processing.
  • Courier operational challenges or custom holds can disrupt the shipping process.

Further Queries

If you have any questions or concerns regarding shipping, please feel free to reach out to our customer support team at contact@americanintersole.com. Our support team is available 24/7 to assist you with anything you need.